Our carefully curated collections feature limited quantities to preserve their exclusive nature. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to upcoming collections with similar sophisticated aesthetics, (2) a full refund processed immediately, or (3) store credit with a 10% bonus value for future purchases. This approach reflects our dedication to quality craftsmanship over mass production while ensuring complete customer satisfaction.
All prices are displayed in USD and are final at checkout. We maintain transparent pricing for our premium materials and innovative designs. In rare instances of pricing discrepancies, we reserve the right to cancel orders and will notify you within 48 hours. For any canceled orders due to pricing errors, we offer a 15% discount code as compensation for the inconvenience, maintaining our brand's integrity and commitment to fair practices.
Each order undergoes meticulous quality inspection and secure packaging to ensure it meets our high standards. Processing typically takes 3-5 business days. During peak seasons, processing may extend to 5-7 business days. You will receive detailed tracking information via email once your package ships. For custom or made-to-order items requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to manage your expectations appropriately.
We partner with premium shipping carriers to ensure your fashion items arrive in perfect condition, ready to capture life's stylish moments. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international packages include prepaid customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking timeless, camera-ready fashion.
We accept returns within 21 days of delivery for store credit or exchange. Items must be unworn, unwashed, and have all original tags attached. Return processing may take up to 14 business days after we receive your package. For quality assurance, all returned items undergo thorough inspection before approval. Final sale items (clearly marked during purchase) are excluded from returns to maintain the exclusivity of certain collections and limited-edition pieces.
All visual content including product photography, campaign imagery, and design concepts are protected intellectual property. Unauthorized commercial use, such as replicating our designs or using images for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive aesthetic that celebrates fashion as an art form for capturing beautiful life moments.
Our dedicated style consultants are available via email at [email protected] for any inquiries. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value thoughtful, detailed communication that matches our brand's sophisticated approach to fashion and lifestyle.
