Welcome to ClassicCloth.shop – your destination for timeless British-inspired fashion. Please review these terms carefully before making your purchase.
We accept Visa, Mastercard, American Express, and PayPal for secure transactions. All payments are processed in USD at the time of order confirmation. For your protection, we may occasionally require additional verification for high-value transactions. Please ensure your billing information matches exactly with your payment method details to avoid processing delays.
After placing your order, you'll receive an immediate automated confirmation email. Our team manually reviews each order within 24-48 hours for accuracy. During peak seasons or sales events, this verification process may extend to 72 hours. You'll receive a second email once your order enters our fulfillment queue. Please verify all details including shipping address and item selections at this stage, as changes may not be possible once processing begins.
While we maintain accurate inventory systems, we reserve the right to cancel any order due to stock discrepancies or suspected fraudulent activity. In rare cases where an item becomes unavailable after payment, we'll promptly notify you via email with alternatives or a full refund. For orders containing multiple items, partial shipments may occur if certain products experience unexpected delays.
All displayed prices are in US Dollars (USD) and exclude applicable taxes and duties unless otherwise stated. International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. Price adjustments are not offered for purchases made prior to sales or promotional events. We periodically audit our pricing to ensure accuracy, but in the event of obvious errors, we may cancel orders and issue full refunds.
Orders typically process within 3-5 business days (excluding weekends and holidays). Standard delivery then takes 5-10 business days domestically and 10-20 business days internationally. During holiday periods or unforeseen circumstances, these timelines may extend by 3-5 additional business days. You'll receive tracking information via email once your order ships. Please note that delivery estimates are provided by carriers and not guaranteed by ClassicCloth.shop. Some remote locations may experience longer transit times.
We accept returns within 21 days of delivery for unworn, unwashed items with original tags attached. Return shipping costs are the customer's responsibility unless the return results from our error. Exchanges are subject to product availability. Refunds are processed to the original payment method within 7-10 business days after we receive and inspect returned items. Final sale items, personalized products, and accessories are not eligible for return. For hygiene reasons, certain intimate apparel may only be returned if packaging remains sealed.
For order inquiries or assistance, please contact our customer service team at [email protected]. We aim to respond to all queries within 48 hours during business days. When contacting us about an order, please include your order number and relevant details to help us serve you efficiently. Our business hours are Monday-Friday, 9:00 AM to 5:00 PM GMT.
