All orders at RestylePro undergo advanced quality verification through our smart diagnostic systems before shipment. Due to our precision engineering and custom calibration for premium electronics, order processing typically requires 3-5 business days (extended compared to standard consumer electronics). During peak seasons, processing may extend to 5-7 business days to ensure optimal performance. Order cancellations are exclusively available within 24 hours of purchase by contacting [email protected]. Beyond this period, your device enters our specialized manufacturing workflow and cannot be canceled—though our extended return window provides comprehensive flexibility for tech evaluations.
We guarantee our technological excellence through an industry-leading 30-day return window for all smart devices. You may return products in pristine condition with original packaging and protective seals intact. For device exchanges, we provide 45 days to accommodate international shipping and regional compatibility testing. Initiate returns through our intelligent portal at www.restylepro.com and select your preferred resolution. Note: Custom-configured systems and personalized smart solutions marked "Final Configuration" are excluded from standard returns.
To maintain our technological integrity, returns must satisfy these conditions: (1) Show zero signs of usage, software registration, or physical modification (2) Contain all original components including RestylePro smart packaging, protective films, and accessory kits (3) Feature unbroken security seals and factory calibration. Our automated inspection system performs seven-point diagnostics upon receipt. Devices failing our technical assessment will be returned within 14 business days with a comprehensive performance report detailing any discrepancies.
Refunds require 10-14 business days after we receive your return—this extended timeframe accommodates our multi-stage technical verification and system diagnostics. The refund amount excludes original shipping charges and any applicable return shipping costs. For payments processed through digital wallets or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on your financial institution's processing protocols.
Customers assume responsibility for return shipping expenses unless the return stems from our technical oversight (incorrect specification or manufacturing defect). We strongly recommend insured, tracked shipping with signature confirmation—RestylePro cannot assume liability for return shipments lost in transit. For high-value exchanges exceeding $500, we provide prepaid DHL Express labels with advanced tracking (deducted from your refund if the label remains unused).
Report technical malfunctions or shipping damage within 10 days of delivery by emailing [email protected] with detailed photographs and performance documentation. Our technical team will coordinate complimentary return shipping and prioritize replacement (subject to component availability) or process a complete refund including original shipping expenses. This exception to our standard procedure demonstrates our commitment to technological perfection and customer satisfaction.
Custom-engineered systems and personalized smart configurations are considered final sale. For seasonal purchases (November 20 - January 5), the return window extends to February 10. Enterprise solutions and corporate installations follow separate protocols—consult your dedicated technology specialist. RestylePro reserves the right to limit returns from clients demonstrating excessive return patterns (exceeding 35% of total orders) to maintain operational efficiency.
For return authorization or technical policy inquiries, contact our Smart Support Team at [email protected] (response within 36 hours). Always include your order reference and visual documentation for any performance issues. Access our intelligent assistance portal at www.restylepro.com for real-time technical support during operational hours GMT.
