All orders at CLASSIC CLOTH undergo meticulous quality checks before shipment. Due to our made-to-order approach for premium collections, processing may take 3-5 business days (extended during peak seasons to 5-7 business days). Cancellations are only possible within 24 hours of purchase by emailing [email protected]. After this window, your order enters production and cannot be canceled—though our extended return window offers flexibility for capturing life's perfect moments.
We stand by our craftsmanship designed for the modern lifestyle. You may return unworn items with original tags within 21 days of delivery (extended from industry standard). For exchanges, we offer 30 days to accommodate international shipping delays common with premium fabrics. Simply initiate a return through www.classiccloth.shop and select exchange options. Note: Final sale items marked "Non-Returnable" are excluded.
To preserve our luxury standards for sophisticated living, returns must: (1) Show no signs of wear, perfume, or makeup stains (2) Include all original packaging including CLASSIC CLOTH protective bags (3) Have intact security tags. We conduct detailed inspections upon receipt. Items failing inspection will be returned to you at your cost within 10 business days with a comprehensive condition report.
Refunds take 10 business days after we receive your return—this extended period accounts for our quality verification process. The refund amount excludes original shipping fees and any applicable return shipping charges. For payments made via PayPal/credit card, additional 3-5 banking days may apply before funds appear in your account.
Customers bear return shipping costs unless the return results from our error (wrong/damaged item). We recommend insured tracked shipping—CLASSIC CLOTH isn't liable for lost return packages. For exchanges over $300, we provide prepaid shipping labels (deducted from your refund if unused).
Report quality issues within 7 days of delivery by emailing [email protected] with photos/videos documenting the concern. We'll arrange free return shipping and expedite replacement (subject to stock) or issue a full refund including original shipping costs. This exception to our standard policy reflects our commitment to excellence in every detail.
Custom/dyed-to-order pieces are final sale. For holiday purchases (November 15 - December 24), the return window extends to January 15. Special occasion collections have separate policies—consult our style advisors. CLASSIC CLOTH reserves the right to refuse returns from customers with excessive return rates (>40% of orders).
For return authorization or policy questions, contact our Style Support Team at [email protected] (response within 48 hours). Include your order number and photos for damaged items. Visit www.classiccloth.shop for live chat support during business hours CET.
